Partner ACS Telephone System

11. A tireless assistant to route calls...
Small businesses that have never had voice messaging will be amazed at how powerful and convenient it is. With Partner Messaging, they get a tireless assistant that quickly and efficiently routes calls day and night and accurately records important and complex messages. And employees can call in and get their messages any time of the day or night.

12. Messages viewed in one mailbox...
With the optional Avaya Web Communications Server and the new Partner Messaging you can give your customers enhanced voice and e-mail access in a single mailbox via a phone or PC.

13. Caller ID is standard...
With Caller ID, you can see both the name and number of who's calling. Why should a small business pay to add this feature? (Note: Subscription to Incoming Caller ID service from your local telephone company is still required.)

14. Helps build strong, personal customer relationships...
Many consumers want to buy products and services from small businesses because the experience is more personal. Caller ID gives the employee answering the call the information to personalize the interaction. The advanced call handling capability of a Partner ACS telephone system routes customer calls to the right person the first time. Customer questions or concerns are resolved quickly and completely. Or customers can choose to reach you via your Web site, set up and hosted by the Avaya Web Communications Server.

15. An ideal 'small-of-large' solution...
Branch offices of large corporations, and small-business tenants of a multi-tenant building with shared communication services, are excellent prospects for Partner ACS. The optional 1600 DSL Module offers a high degree of flexibility, simplifying connections to their corporate backbone or multi-tenant hub whether the system's built-in router is used or not.

16. Utilization of existing telephone sets
Owners of previous releases of the Partner System can use all their Partner telephone sets (wired and wireless) - they are fully compatible. And all Partner ACS telephone sets are compatible with Avaya's popular Merlin Magix Integrated System.

17. Cost-effective features ...
The Partner ACS telephone system delivers a host of cost-effective and easy-to-use features that save you time and money, while boosting your productivity and efficiency. Hands-free answer on Intercom, toll restriction, group call distribution, and hold reminder tones are a few of the many features designed to make communicating easy while keeping your costs down and your revenues up.

18. Powerful, third-party solutions...
Through the Avaya solutions development program you can take advantage of additional powerful applications for your Partner ACS telephone system. For example, Voice-over-IP (VoIP) is available from MultiTechSystems, Inc., which enables businesses to save money by making voice and fax calls over the Internet.

19. The award-winning, #1 selling system...
Partner ACS is the No. 1 selling key system worldwide. Businesses everywhere have been using it for the past 10 years. There are nearly 1 million Partner systems installed around the world -with over 700,000 installed in the United States alone. In fact, Teleconnect Magazine, a leading telecommunications opinion-maker, named the Partner system "Product of the Year" in 1997 and gave the PARTNER ACS telephone system a "Buying Guide Citation" in 2000, saying that the system performed well beyond the capabilities of other key systems, and cited its support for eBusiness solutions.

20. Backed by a company you can trust...
Avaya has a reputation in the market for a high level of customer support. Your small-business customers may not be aware that the Avaya legacy of reliability can be traced back over 130 years to the very beginnings of telecommunications. Avaya labs design and development are what give the Partner ACS telephone its unmatched reputation for reliability. Technical help is available on a 24/7 basis. On-site service is available locally in the domestic United States. Avaya supports you and your customers with a commitment to excellence that is not equaled in the market.